The Roads and Transport Authority (RTA) has announced a new exclusive service for individuals enabling them to pay fines for a specific vehicle at the time of registration renewal without obliging them to pay fines against other vehicles registered in the traffic file of that individual. The service, which saves the time & effort of customers, is offered as part of efforts to realise RTA’s third strategic goal (People Happiness).
Ahmed Hashem Bahrozyan, CEO of RTA’s Licensing Agency, said, “The service of not obliging the customer to pay all fines of vehicles registered in his or her traffic file at the time of renewing vehicle registration aims to save customers’ time & effort. Asking only payment of fines in respect of the vehicle to be renewed offers more flexibility and facilitates the processing of customers transactions.
“The RTA has provided an array of channels for processing customers’ transactions namely: RTA website (www.rta.ae), self-service kiosks, smart app (RTA), and customers’ happiness centres. The RTA is seeking to make its third strategic goal (people happiness) a reality through delivering excellent & innovative services contributing to this end. It ranks customers’ service as a top priority in line with the government’s directives to bring happiness to citizens, residents, visitors and tourists of the Emirate,” he added.