Customer Experience Survey – Driving Institute Customer Service

We thank you for choosing Galadari motor driving center and we are looking forward to create unforgetten expirence for you. We have put together this short survey so that we can understand how you are feeling and what we can do to improve our service We recognize our customer requirements has changed dramatically, and we would like to pause and understand what is working well and what needs to be changed, so we can move forward, bettter and stronger than before.

Please answer the questions below considering how you feel currently or based on your feeling over the last month:

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- Step 1 of 2

1. How would you rate your overall experience with the institute’s employees during your training period? *

• Excellent
• Neutral
• Poor

2. How satisfied are you with the level of service provided by the following departments? *

	Very Satisfied	Neutral	Dissatisfied	Did Not Deal With
Customer Service Team	Very SatisfiedCustomer Service Team Very Satisfied	NeutralCustomer Service Team Neutral	DissatisfiedCustomer Service Team Dissatisfied	Did Not Deal WithCustomer Service Team Did Not Deal With
Front Desk Staff	Very SatisfiedFront Desk Staff Very Satisfied	NeutralFront Desk Staff Neutral	DissatisfiedFront Desk Staff Dissatisfied	Did Not Deal WithFront Desk Staff Did Not Deal With
Finance Department (Cashier)	Very SatisfiedFinance Department (Cashier) Very Satisfied	NeutralFinance Department (Cashier) Neutral	DissatisfiedFinance Department (Cashier) Dissatisfied	Did Not Deal WithFinance Department (Cashier) Did Not Deal With
Booking Team	Very SatisfiedBooking Team Very Satisfied	NeutralBooking Team Neutral	DissatisfiedBooking Team Dissatisfied	Did Not Deal WithBooking Team Did Not Deal With
Sales Team	Very SatisfiedSales Team Very Satisfied	NeutralSales Team Neutral	DissatisfiedSales Team Dissatisfied	Did Not Deal WithSales Team Did Not Deal With
Registration Team	Very SatisfiedRegistration Team Very Satisfied	NeutralRegistration Team Neutral	DissatisfiedRegistration Team Dissatisfied	Did Not Deal WithRegistration Team Did Not Deal With

3. What was the main challenge you faced when dealing with the institute’s employees? *

• Delayed response
• Unclear or inaccurate information
• Employee attitude or manner of communication
• Long waiting time to receive the service
• The issue was not resolved during the first contact
• Repeated transfers between employees or departments
• I did not face any challenges

Next

4. If you submitted an inquiry, feedback, or complaint, how was it handled? *

• Responded to and resolved during the first contact
• Resolved after several follow-ups
• Took a long time to resolve
• The issue was not resolved
• I did not receive a clear response
• I have not submitted an inquiry, feedback, or complaint

How are 4.

5. Which area do you believe requires the most improvement at the institute? *

• Response and communication speed
• Employee professionalism and customer handling
• Clarity of information and procedures
• Bookings and appointments
• Finance services (Cashier)
• Registration and sales
• Handling of complaints and feedback
• None – my experience was satisfactory

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