About GMDC

The Galadari Motor Driving Center was established in the year 2004, by one of the most renowned business entrepreneurs in the UAE – Mr. Ilyas & Mr. Mustafa Galadari spearheading the growth story of a portfolio of other profitable ventures.

GMDC has been one of the most reliable and successful businesses in the last decade with an endearing penchant for excellence. With humble beginnings GMDC has now transformed into a force to reckon with, in the Motor Driving-training industry.

GMDC compliments the renewed vision of progress by the leaders of UAE, in its pursuit to achieve growth, sustainability and playing a pivotal role in the global economy – Dubai being officially selected to host the Expo 2020 bares testament to the never ending passion to strive for success and GMDC understands the role it needs to play in benchmarking its services on par with the world.

GMDC is a certified driving center delivering training to a diverse group of students with 500+ qualified instructors. The GMDC operates within the frame work as laid down by the RTA, and strives to comply with all prescribed regulations. We impart theory as well as practical training services along with organizing final assessments by RTA & issuance of driving licenses.

Our goal has always been to instill confidence in our students to drive safely; we train students to the highest standard of competence and equip our students with the right skills. Our facilities boast of well-trained instructors, modern amenities, and an admirable fleet of vehicles. Our flexible timings, convenient pickup and drop-off for students, and our excellent instructors who cater to diverse nationalities have earned us the reputation & popularity.

  At GMDC, we provide confidence for life.

MESSAGE FROM THE MANAGEMENT

Welcome to GMDC – 2.0, the latest version of our website sporting a bold and refreshing new refreshing look with enhanced navigation and a better user experience.

Within the span of a decade, GMDC has managed to overcome various challenges and has achieved several milestones to become a pioneer in the driving industry. Our prized assets remain our experienced instructors, our outstanding and safe fleet of vehicles, intensive training in all driving segments, and impeccable facilities that enable our students to upgrade their skills and to confidently steer towards the direction of progress and success.

Our basic and advanced training methodologies remain top-notch and safety is paramount and a vital element of all our training courses. We are committed towards delivering premium service that never compromises on quality. We ensure our core values are reflected in our services and interactions and that everyone is treated fairly. We are determined to stay ahead of the competition in every aspect of our services – from the exceptional customer service to competitive training rates and flexible timings.

Our training procedures are frequently evaluated and modified to ensure a seamless experience for our students. Our management and talent team are committed to a progressive outlook and innovation in our workflow and training delivery to remain on par with international standards and exceed expectations.

On the Health and Safety front, our processes have been accredited with an integrated Quality, Health-Safety & environmental management system by a trusted global leader in management systems solutions – TÜV SÜD. This accreditation ensures you get the best management systems in terms of service quality. We highly value everyone’s health & safety and have benchmarked our services against international standards.  As an environmentally aware organization, we inculcate environmentally friendly processes by eliminating wastage of materials and using sustainable resources where possible.

We invite you start exploring and hope you enjoy our new website and look forward to any suggestions or feedback.

As we believe on our leaders visions to improve all the services to reach the excellence and what His Highness Sheikh Mohammed bin Rashid AlMaktom Vice President and Prime Minister of the United Arab Emirates Ruler of Dubai say:

“The race for excellence has no finish line”

 

Elrayah Omer Ibrahim

Chief Operating Officer

Our Management

ELRAYAH OMAR IBRAHIM
Chief Operating Officer

MOHAMMED SADIQUE
Finance Manager

SAMEER AGHA
Marketing Manager

ALI MOHAMMED HUSSAIN ALHOOTI ALBLOOSHI
Al Qusais Branch Manager

ABDULLA KHAMIS MOHAMMAD BIN TAMIM
Technical &Training Manager

ABDULRAHMAN MOHAMMED FIKREE
Branch Manager

ROMI VERMA
IT Manager

JASSIM MOHAMMAD AHMAD ABDULLA AHLI
Inspection & Enforcement Manager

HEND MOOSA ABDULLA IBRAHIM ALRAISI
Customer Happiness Manager

Our Vision

Educate people with the skills to drive safely with confidence.

Our Mission

To be the most preferred driving institute in Dubai, by providing quality training and excellent customer service.

Our Values

TEAM WORK & RELATIONSHIP:

We value our diversity, the contributions of all team members and build strong relationship.

VALUING EMPLOYEES & PARTNERS:

We take care of our employees & Partners  which help us achieve sustainable growth.

RESPECT FOR INDIVIDUAL:

We treat each other with dignity, sensitivity & honor.

INTEGRITY:

We provide trustworthy and an ethical work environment for all our employees and do the right thing each time we face a tough decision.

TRAINING:

We endeavor to build safe skilled drivers by implementing best practices.

ADDING VALUE TO CUSTOMERS:

We add value to our customers by providing service at their comfort.

COMPANY PROFILE

The Galadari Motor Driving Center was established in the year 2004, by one of the most renowned business entrepreneurs in the UAE – Mr. Ilyas & Mr. Mustafa Galadari spearheading the growth story of a portfolio of other profitable ventures.

GMDC has been one of the most reliable and successful businesses in the last decade with an endearing penchant for excellence. With humble beginnings GMDC has now transformed into a force to reckon with, in the Motor Driving-training industry.

GMDC compliments the renewed vision of progress by the leaders of UAE, in its pursuit to achieve growth, sustainability and playing a pivotal role in the global economy – Dubai being officially selected to host the Expo 2020 bares testament to the never ending passion to strive for success and GMDC understands the role it needs to play in benchmarking its services on par with the world.

GMDC is a certified driving center delivering training to a diverse group of students with 500+ qualified instructors. The GMDC operates within the frame work as laid down by the RTA, and strives to comply with all prescribed regulations. We impart theory as well as practical training services along with organizing final assessments by RTA & issuance of driving licenses.

Our goal has always been to instill confidence in our students to drive safely; we train students to the highest standard of competence and equip our students with the right skills. Our facilities boast of well-trained instructors, modern amenities, and an admirable fleet of vehicles. Our flexible timings, convenient pickup and drop-off for students, and our excellent instructors who cater to diverse nationalities have earned us the reputation & popularity.

Embodying Excellence

From modest beginnings, GMDC has proven to be a catalyst in effectively transforming the motor training industry by raising the bar for superior service and enduring excellence. Within a decade, we have managed to cultivate an enviable reputation as a reliable company with an exceptional track record.

GMDC’s swift progress was inspired by the ambitious vision of the UAE leaders whose impressive accomplishments continue to fill us with immense pride. We have mapped a distinctive strategy that is in tandem with the UAE’s blueprint of success. Aligned to the enduring passion of our leaders and relentless drive to achieve the impossible, our pursuit for progress and tangible results has surpassed expectations.

Creating a Legacy

Our core function as a RTA certified driving centre is to deliver training courses to students keen to get behind the wheel to enhance their confidence and lifestyle. All our operations strictly conform to all RTA requirements.

As a driving centre, we impart theory and practical classes and evaluate the progress of our students by organising final assessments by the RTA. Upon successful completion of the test, the driving licences are issued.

With over 500 qualified instructors and contemporary facilities and infrastructure, customer satisfaction and quality remains an intrinsic part of our business legacy. To stay in tandem with trends and innovation, we adopt the best business practices and initiatives that help us to leap forward and create a win-win situation for our customers and us . We emphasize comfort and convenience for our customers through flexible timings and pickup and drop-off facilities. Living in a cosmopolitan city with diverse nationalities, our employees are trained to be always courteous and cooperative and to treat everyone fairly. Every facet of our business has helped create a formidable legacy that ensures we remain the first and best choice.

BUSINESS EXCELLENCE

GMDC embodies a commitment and vision to achieve the best possible quality at every level of our organization. This spurs us towards evolving our current standards of training quality and enhancing customer experience by providing reliable and robust services. By adopting an excellence model that streamlines processes and ensures continual improvement and promotion of industry best practices, we fuel innovation and spark excellence.

The excellence model at GMDC promotes an amalgamation of Quality, technology & Industry best practice through the following:

Integrated Management System

At GMDC, we recognize that a solid Integrated Management System (IMS) effectively captures the requirements of industry best practices, drives efficiency and manages resources. GMDC has been accredited with an integrated Quality, Health,Safety and environmental management system by a leading and trusted global leader in management systems solutions – TÜV SÜD. The implementation of these management systems ensures GMDC can consistently meet and exceed customer expectations, incorporate significant improvements in service quality, prevent an adverse impact to the environment, and avoid any injury or ill health to customers & employees alike.

WHY CHOOSE US

Our Approach

To us, its not just work- we take pride in the service we deliver.  We encourage each other to achieve excellence in all endeavors and aren’t satisfied until our services meet our own personal high standards.

 Our Experience

With the experience of our trained instructors and experience spanning (12) years. GMDC has successfully cultivated an enviable track record of the highest average of customers getting their license in the first attempt.

Our Unique Abilities

  • With a dedicated team of our 500 training professionals you will always be in good and safe hands.
  • Our multilingual staff and instructors will make you feel at home.
  • In our commitment to consistently maintaining customer excellence, we also offer specialized training classes for physically disabled customers seeking a driver’s license.
  • Our qualified instructors will efficiently guide and patiently instruct in our technically modified vehicles based on specific needs.

We are Passionate :  A Happy Customer is our Passion

We love nothing more than serving our customers.  We care about our customers and we ensure that we provide them with the best of training and services to keep them smiling always.

We Listen:

We listen, We discuss, We advise.. Sounds obvious but we listen to our customers, we strive for quality training, excellence in customer service. Our customer service professionals are trained to address the customer complaints in the least possible turn around time.  We are proactive and we advise our customers in timely manners about this shared feedback’s.

Policies

CUSTOMER RIGHTS AND POLICY

Being a special customer of Galadari Motor Driving Center, you, your family and those are expected to train in out center, have the following rights:

  • You have the right to get all the information regarding subscription, training & test.
  • You have the right for full care as well as special services, provided by all employees, that respects your values and religious beliefs and morals without opposing regulations & rule applicable.
  • You have the right to contribute for decisions to specify & change Test date before time enough from time to time.
  • You have the right to select the trainer you wish to train you, and it is up to you if you wish to change the same.
  • you have the right to determine the day suitable for training, and it is up to you if you wish to change the same.
  • Females have the right to be trained by male provided they submit written approval issued by husband or parent.
  • You have the right to get payment receipts upon paying any money.
  • You have the right to review the competent supervisor/ manager, to complain without fear about any failure in service provided by the center.
  • You have the right to percent suggestions, notes& complaints through dealing with contact us service.
  • You have the right to cancel your profile according to special control &conditions.
  • Trainee Should be present at the specified training place and should notify the center if wish to delay the lesson assessed and approved in the tables, or if wish to change the test dates and it should be in one day before the date of train or test providing reasonable excuses.
  • Trainee should contact the center before (24) hours if there is a genuine reason for delaying his/her training classes and also he/she should report to GMDC manager before rejoining training.
  • You have the right to get the training curriculum approved by RTA, Asking for help by minutes to provide more explanations.
  • You have the right to get clearance certificate issued by center, in case of passing the final test or upon canceling the file.
  • Center ensures the privacy and confidentiality of information provided by the customers.
  • Center assures to keep, not loss or damage the documents presented or not be manipulated by others.
  • Trainee shall have the right to do all legal proceedings in case of verbal abuse or physical assault.
  • Trainee can bring children that the center shall take care of them throughout the training period.
  • Male shall not be allowed to present in section & halls specified for female.
  • Trainee should take into account and respect the privacy of other trainee and employees working in the center.
  • Trainee should hold training card with training permit issued by RTA though all training lessons specified for, not to hold of these documents, trainee shall not get training.
  • Female trainees should hold NOC issued by RTA by trainer through all training lessons specified for, in absence of these documents, female trainee shall not get the training.
  • Trainee lessons shall be specified as per system approved by RTA.
  • Paid fees are not refundable except in special cases determined by center director.
  • Trainee shall be responsible to stick to all information submitted about the dates & methods of work and training & testing.
  • To take care of your belongings, in case of being lost, you should immediately inform center management.
  • Special needs trainee should bring with them one of their family members to get help by customer services employees.
  • Environment preservation policy should be followed in regard with smoking inside halls for waiting or services halls.
  • To keep centers property against misuse or damage.
  • To commit to the instructions issued by trainer though the training time.
  • Center shall provide the trainee with list of placement before final test.
  • You have the right to get all information regarding practical & theoretical test as per your performance.
  • If failed, you have the right to get full explanation stating powers and weak points of performance.
  • In case the trainee is absent for any one of the test by RTA, he/she should pay the test fees again.
  • Make sure that you paid all money before claiming clearance certificate.
  • You have the right to get certificate to make sure that you passed the final test and get the driving license.
  • If training not be done within 6 months after last final road test, then validity if training permit issued by RTA shall expire automatically and the trainee should pay fees for renewing the permit.
  • You can pay in cash or by credit card in center.

COMPLAINTS POLICY

We, Galadari Motor Driving Center, are committed to provide affordable quality driving training, create innovative professionals with entrepreneurial skills through solid foundation and a strong practical orientation while maintaining the image of its center and provide the best possible services for its students through the effective implementation of quality management system and continual improvement in the processes.

Therefore, we aim to ensure that
  • Making a complaint is as easy as possible.
  • We treat a complaint as a clear expression of dissatisfaction, which calls for an immediate response.
  • We deal with it promptly, politely, and when appropriate, confidentially.
  • We respond in the right way-for example, customer will be updated with the complaint status, or information on any action taken etc…

We recognize many concerns will be raised informally and we aim to resolve them quickly. An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints management system process & procedure should be followed.

RTA COMPLAINT LINE 8009090

QUALITY POLICY STATEMENT

We, Galadari Motor Driving Center, are committed to provide affordable quality driving training, create innovative professionals with entrepreneurial skills through solid foundations and a strong practical orientation while maintaining the image of its center and provide the best possible services for its students through the effective implementation of quality management system and continual improvement in the processes.

QUALITY OBJECTIVES
  • Improving the customer Satisfaction and customer happiness rate.
  • Improving the employees Satisfaction and employees happiness rate.
  • Improving the students success rate.
  • improving the performance of employees.
  • Reducing the customer complaints.

ENVIRONMENTAL, HEALTH AND SAFETY POLICY STATEMENT

We at Galadari Motor Diving Center shall develop and implement an EHSMS within our areas of jurisdiction to protect our employees, students, the community and the environment from any adverse impact on Health, Safety, and Environment arising from our activities.

  • We shall provide and maintain a safe environment for workers and the students avoid any risk to human health and avoid adverse impact to environment and prevent environmental pollution.
  • We shall regularly audit our EHSMS system and strive for continual improvement.
    • We are committed to prevention of pollution.
    • We are committed to prevention of injury and ill health.
    • We are committed to the wellness of our employees.
    • We are committed for continual improvement in EHS management and EHS performance.
    • We are committed to comply with applicable legal requirements and with other requirements to which our organization subscribes that relate to our EHSMS related activities.
  • We shall document the EHS management system which will be the framework for setting, reviewing and continually improving.
  • Our EHSMS shall be documented, implemented, and maintained.
  • This policy shall be communicated to all persons working under the control of the organization.
  • This policy shall be made available to interested parties.
  • This policy shall be reviewed periodically to ensure that it remains relevant and appropriate to the organization.

CERTIFICATES (ISO, SAFETY.. RTA)