Regional gold award in automated driver licensing services

Dubai’s Roads and Transport Authority (RTA) has won a gold accolade in the Gulf Customer Experience Awards (GCXA™) for the best customer services practices. RTA won the award in the category of Digital Transformation Strategy for the Re-Engineering of Drivers Licensing Services Project.

The winning of this regional gold award is driven by the sustained efforts to coax a paradigm shift in the automation of drivers licensing services. The project aims at making drivers licensing services simple and accessible across RTA’s platforms including the website and apps.

The winning project aimed to digitise the re-engineering of drivers licensing services to improve the customer experience in obtaining driver licenses from an all-inclusive single window. The process will improve the operations of driver licensing service providers through the automation of their processes. It will also step up the customers’ satisfaction rating, a top priority of the RTA.

The digitisation of drivers licensing services contributes to Dubai Paperless Strategy that requires eliminating paper-based transactions and migrating to digital systems. The availability of high-class technological infrastructure contributed to the automation of 200 services offered by affiliated agencies and sectors. So, winning this award is a manifestation of our commitment to realising our strategic goals namely Smart Dubai, People Happiness and Advance RTA.

21 thoughts on “Regional gold award in automated driver licensing services

  1. Binoy says:

    Hi, am looking forward to get a driving license, will you help me providing offers if available, my contact number is 0528166048

    • Shane says:

      Good Afternoon! Thank you for contacting Galadari Motor Driving Center. Apologize for the late response. Could you please provide your contact details and our team will get in touchy with you soon.

  2. Hamdan says:

    To be honest I disagree with this news because I’m having shitest customer service ever I have been trying to Book my RTA test and there’s no available dates only after 1 or 2 weeks what kind of customer service is this. I hope someone contact me regarding this problem as soon as possible and I will leave my contact number below thank you

    • Moka says:

      Same problem with me
      I’m just westing my time for waiting
      If I want book for test I need to wake 2 weeks ‍♀️‍♀️‍♀️

  3. Jaffu says:

    I just finished my classes .only my test reaming. I will share my test experience after getting my license insha’Allah

  4. M. Nabeel says:

    I failed it 4 time my final road test but don’t know reason, they not telling me, they said you will receive a message but in message they ask for only feed back, I m too much worried, I drive 5 year in home country,, Dubai license to complicated,,, please help if you can,, this my contact details 0503231794

  5. Shankar kisan says:

    Hi Sir good morning
    I have problem my visa going to finish 25/12/2023 I already open file now I’m doing parking classes but after finished my visa I want to change my visa to visit visa until get license then after get license I will take. driving visa if possible or not please response me

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